Mitchell Volkswagen

The service was impeccable! Josh and Tyler were very professional the entire process. I sent an inquiry online about a car I wanted to purchase and Tyler and Josh were able to answer all my questions on the phone and through email. I only spent about an hour at the dealership and drove away in my new car. I would definitely recommend Mitchell Volkswagen to anyone.

The sales manager Jeremy and sales associate George are wonderful to work with. They made everything easy and their customer service is outstanding. George’s experience and knowledge of the vehicles is amazing. He took the time to go over every feature my new atlas has. He even took me to the service department and showed me what to expect. He’s honest, not pushy and will make sure you get the best deal. George is one of a kind. If I could give him 10 stars, I would. Thank you so much George. I’ll be back to see you when it’s time for another new vehicle.

TL/DR: Mitchell is the only dealership where I'd bring my car in for service. Thanks! Jeff and Scott and the VW service team are the only VW dealership I'll take my Golf to. After having a bad experience at another dealership in Plainville(they are pleasant, but wanted to go through a set of trials and errors that would have cost me over a thousand dollars), I talked to my mechanic and he told me that Mitchell is the place to go for trustworthy service. I was fairly certain that i had a DPF issue and that it would have been under warranty. At Mitchell, they agreed that it was related to the diesel emissions part of the engine and began their tests and fixes. It took a couple weeks but i was provided a loaner. The entire process was communicated well and they even apologized for the time it took (diagnostics, fixes, tests, and parts orders) which I felt was not unreasonable and I had a loaner vehicle, so I wasn't inconvenienced at all. Instead, I am very appreciative of their customer service. Got my car back, didn't pay anything as it was covered under warranty, and the car runs better than it has in a long while, with better fuel economy!

I purchased a 2023 VW Atlas at the Mitchell’s VW Dealership. I have been looking for a while and been to a couple of dealerships around CT. The moment I walked in, Marin greeted us and it just felt “right”. He was very accommodating and showed us the car that I was looking at online right away. I was with my two young kids so I was worried that it will take us too long (some dealership keep you forever and it usually feels like a trap)…. But not with this one. I test drove the car, spoke to Marin and the sales manager (Josh), went over the quote just within an hour or so! I did not feel pressured nor rushed and my kids enjoyed their stay. The atmosphere of the place is impeccable and Marin is extremely professional, knowledgeable and helpful. When we picked up the car, Marin took his time in reviewing/showing everything my new car has to offer. I left extremely HAPPY and SATISFIED with my purchase. I GREATLY appreciate all the help that everyone provided. Definitely a 10/10 for the service and honesty! More powers!